WePay Status

WePay

All Systems Operational

About This Site

Welcome to WePay's home for status & production updates. Here, you'll find live and historical data on system performance. If there are any interruptions in service, a note will be posted here.

API Operational

Website Operational

US Processing Operational

Canadian Processing Operational

UK Processing Operational

Settlements/Withdrawals Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 13, 2018

No incidents reported today.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

Increased API Endpoint Latency

Resolved - This incident has been resolved.
Nov 9, 07:18 PST

Update - After continued monitoring, this issue is resolved.
Nov 9, 07:17 PST

Monitoring - We have introduced a fix to resolve the issue. All remaining `Pending` / `Captured` payments continue to move to a `Captured` / `Released` state and will be resolved shortly. We have confirmed that the pending associated IPN deliveries are in progress. We are continuing to monitor at this time.
Nov 8, 18:35 PST

Update - Between 6:01AM PST and 7:40AM PST we were seeing slightly elevated API latency. After continued monitoring we have confirmed no further latency disruption.

At this time we are still experiencing a delay with checkouts moving from a `Pending` / `Captured` state to a `Captured` / `Released` state, depending on your API version. You will still receive an IPN once the state has changed.
Nov 8, 12:08 PST

Update - We are continuing work to resolve the issue causing increased API latency and will provide additional updates as work progresses.
Nov 8, 09:31 PST

Update - We are continuing to work on a fix for this issue.
Nov 8, 09:04 PST

Update - We are continuing to work on fixing the issue with api endpoint latency. During this period we have a delay in payments moving to a captured state.
Nov 8, 08:35 PST

Update - We are continuing to work on fixing the issue causing increased API endpoint latency and will provide an update in 30 minutes.
Nov 8, 08:14 PST

Identified - We've identified the issue causing the increased api endpoint latency and are actively working on a fix.
Nov 8, 07:44 PST

Update - We are continuing to investigate this issue.
Nov 8, 07:21 PST

Update - We are continuing to investigate this issue.
Nov 8, 06:53 PST

Investigating - We are currently investigating an increase in API endpoint latency. During this period, response times for api calls may take longer than expected.
Nov 8, 06:53 PST

Nov 7, 2018

No incidents reported.

Nov 6, 2018

Delayed Checkouts

Resolved - This issue is resolved.
Nov 6, 16:51 PST

Identified - We have identified a delay with checkouts moving from a `Pending` / `Captured` state to a `Captured` / `Released` state, depending on your API version. You will still receive an IPN once the state has changed. We are working through the backlog at this time.
Nov 6, 14:10 PST

Production Outage

Resolved - After additional review, we have identified no further disruption. This issue is resolved.
Nov 6, 09:54 PST

Update - After additional review, we have identified no further disruption. This issue is resolved.
Nov 6, 08:15 PST

Update - We are continuing to monitor for any further issues.
Nov 6, 07:49 PST

Monitoring - We experienced a disruption with our support servers due to an increased system load and have confirmed that at 7:14 AM PST throughput was normalizing. We are continuing to monitor the issue and confirm the disruption is resolved.
Nov 6, 07:30 PST

Identified - We have confirmed the disruption is related to an increased system load across our support servers. At this time API calls submitted to Production services are not processing successfully. We are actively in the process of resolving the issue and will continue to update.
Nov 6, 07:09 PST

Investigating - We are currently experiencing a Production outage. We are in the process of investigating the occurrence and will provide additional details shortly.
Nov 6, 06:42 PST

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

Staleness with report data

Resolved - All impacted data points should now be current and any newly generated report requests contain fresh data.
Nov 2, 05:28 PDT

Monitoring - We have implemented a fix to resolve the data staleness, all impacted data points will be fresh within 2 hours.
Nov 2, 02:59 PDT

Identified - We've identified the issue causing the report data staleness and restarted the database resources impacting the data freshness.
Nov 2, 02:48 PDT

Investigating - We have identified an issue with data latency on app- and user-generated reports. Our engineers are currently investigating and we will provide an update shortly.
Nov 2, 02:28 PDT

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.

Oct 30, 2018

IPN Delays

Resolved - This issue has been resolved.
Oct 30, 16:39 PDT

Monitoring - We have identified an IPN distribution delay starting at 3:10pm PST through 3:32pm PST. Our engineering team has since addressed the issue. No IPNs were lost during this time. We have confirmed that the pending IPN deliveries are in progress and IPN processing has returned to normal.
Oct 30, 15:53 PDT