Production Elevated Error Rates

Incident Report for WePay

Resolved

After additional review, we have identified no further disruption. This issue is resolved.

Posted Nov 19, 2020 - 17:30 PST

Monitoring

We experienced a disruption with our v3 API and have confirmed that at 4:31PM PST throughput was normalizing. We are continuing to monitor the issue and confirm the disruption is resolved.

Posted Nov 19, 2020 - 16:41 PST

Update

We are continuing to investigate this issue. We have determined that this is only affecting v3 of our API. Our v2 API has not been affected.

Posted Nov 19, 2020 - 16:34 PST

Investigating

We have identified a spike in API errors, as well as increased API call latency. We are actively investigating and will provide an update shortly.

Posted Nov 19, 2020 - 16:16 PST

This incident affected: API.