API and Main Site outage

Incident Report for WePay

Resolved

We identified an outage with our API and Main Site that lasted from 5:31 am Pacific till 6:00 am Pacific, our Engineers attributed this to a disk failure on our master server. During this period, any attempted payments failed and must be resubmitted for processing, as well as preventing users from logging in to their WePay accounts. This issue has been resolved and services are back to functioning normally.

Posted Aug 18, 2017 - 06:38 PDT

This incident affected: API, Website, US Processing, Canadian Processing, and Settlements/Withdrawals.