On Monday, December 11th, at 9:01am PST, WePay experienced an outage which impacted all incoming API and iFrame traffic. The incident lasted until resolved at 9:53am PST. The issue was the result of a database reboot by our infrastructure provider. A database replication glitch caused by the reboot impacted our ability to recover automatically and was the reason for the extended downtime.
We have fixed the replication glitch and are now operating at full capacity. We understand the root cause for the replication glitch and we are working on the ultimate fix.
We are performing a full assessment of all database replication to ensure it is working properly following the event and to ensure that no additional site events will occur.