Production Outage

Incident Report for WePay

Resolved

Between 9:07am - 9:23am PST, API call success was disrupted. During this time we saw elevated error rates and failure to complete some payments. After additional review, we have identified no further disruption. This issue is resolved.

Posted Nov 17, 2020 - 10:01 PST

Monitoring

We experienced a disruption and have confirmed that at 9:23am PST throughput was normalizing. We are continuing to monitor the issue and confirm the disruption is resolved.

Posted Nov 17, 2020 - 09:26 PST

Investigating

We are currently experiencing a Production outage. We are in the process of investigating the occurrence and will provide additional details shortly.

Posted Nov 17, 2020 - 09:21 PST

This incident affected: API.