Production Outage

Incident Report for WePay

Resolved

We have confirmed that Production is operating normally as of 10:52am PST. This issue is resolved.

Posted Jan 18, 2018 - 11:08 PST

Monitoring

We experienced a disruption with our cloud provider and have confirmed that throughput is normalizing. We are continuing to monitor the issue and confirm the disruption is resolved.

Posted Jan 18, 2018 - 10:54 PST

Identified

We have confirmed the disruption is related to our cloud provider. We are actively in the process of resolving the issue and will continue to update.

Posted Jan 18, 2018 - 10:37 PST

Investigating

We are currently experiencing a Production outage. We are in the process of investigating the occurrence and will provide additional details shortly.

Posted Jan 18, 2018 - 10:23 PST

This incident affected: API, Website, US Processing, Canadian Processing, and Settlements/Withdrawals.