This incident has been resolved and our production services are fully operational.
Posted Jun 02, 2019 - 17:00 PDT
Monitoring
We are continuing to monitor the results of our cloud provider's mitigation efforts to ensure the issue is resolved.
Posted Jun 02, 2019 - 16:36 PDT
Update
Our cloud provider has completed their mitigation efforts, we should see production services improve shortly.
Posted Jun 02, 2019 - 16:12 PDT
Update
We are continuing to work with our cloud services provider to resolve this issue. Our cloud services provider is currently implementing the second phase of their mitigation efforts, we will continue to provide updates during this process.
Posted Jun 02, 2019 - 15:10 PDT
Update
We are continuing to work with our cloud services provider to implement a resolution and will continue to provide updates.
Posted Jun 02, 2019 - 14:21 PDT
Update
We are continuing to work with our cloud services provider to resolve this issue. During this period there may be intermittent api call failures, as well as increased call response latency.
Posted Jun 02, 2019 - 13:13 PDT
Identified
We have identified a disruption with our cloud services provider causing our production outage and are working to resolve at this time.
Posted Jun 02, 2019 - 12:22 PDT
Investigating
We are currently investigating an intermittent outage on our Production environment. During this period api calls may fail.
Posted Jun 02, 2019 - 12:06 PDT
This incident affected: API, Website, US Processing, Canadian Processing, Settlements/Withdrawals, and UK Processing.