Production Elevated Card Present Authorization Errors

Incident Report for WePay

Resolved

After additional review, we have identified no further disruption. This issue is resolved.

Posted Jun 15, 2022 - 14:30 PDT

Monitoring

We have confirmed that WePay Card Present transactions were not impacted at this time. We will continue to actively monitor to ensure no impact occurs.

Posted Jun 15, 2022 - 10:30 PDT

Update

We are continuing to investigate this issue and will provide more information as soon as possible.

Posted Jun 15, 2022 - 09:57 PDT

Investigating

We have identified an issue that is impacting some Card Present authorizations, we are investigating further at this time. During this period some card present authorizations may not successfully complete. We are actively in the process of resolving the issue and will continue to update.

Posted Jun 15, 2022 - 09:35 PDT

This incident affected: API and US Processing.