Production Outage

Incident Report for WePay

Resolved

This incident was caused by an internal system test which did not trigger the correct response process. We have resolved this issue, all systems are operational.

Posted May 07, 2019 - 12:51 PDT

Monitoring

Our Production environment is back to operational, we experienced a 7 minute outage between 11:37am and 11:44am Pacific. We will continue to monitor this issue and investigate further.

Posted May 07, 2019 - 11:54 PDT

Investigating

We are currently experiencing a Production outage. We are in the process of investigating the occurrence and will provide additional details shortly.

Posted May 07, 2019 - 11:43 PDT

This incident affected: API, Website, US Processing, Canadian Processing, Settlements/Withdrawals, and UK Processing.